Tired of lost emails, scattered conversations, and missed follow-ups? Aidlify brings everything together in one easy-to-use helpdesk. Emails and contact form submissions become organized tickets you can quickly assign, tag, and prioritize. No more digging through inboxes or worrying about missed messages.
We built Aidlify for small and medium businesses needing a simple, affordable email ticketing system. Our free plan supports teams of up to 2 agents, providing everything you need to manage your support without any costs. As your team grows, you can easily upgrade to plans that stay budget-friendly.
Everything you need to support your customers, built right in:
- Email to Ticket Conversion – Every support email becomes a ticket you can track, assign, and reply to with ease.
- Contact Form Integration – Embed custom forms on your website that send tickets straight to your helpdesk.
- Custom Outgoing Email & Domains – Use your own email address and domain for sending replies. Keep support fully branded, so customers see your team name — not a generic helpdesk address.
- Ticket Assignments – Assign tickets to a teammate or an entire team. Users can be part of multiple teams — no limits.
- Canned Responses – Save time with pre-written responses for common questions.
- Private Notes & Mentions – Leave internal comments and tag teammates to collaborate without confusing the customer.
- Tags & Priorities – Add context and urgency with easy tagging and priority settings.
- Bulk Actions – Update multiple tickets in a single click — faster workflows, fewer clicks.
- Automations & Macros – Create smart workflows with rules that auto-assign, close, or escalate tickets.
- Collision Detection – Avoid awkward double replies. Get notified in real-time if someone else is already responding.
- Fast Filters & Search – Instantly find tickets by status, priority, team, or assignee.
- Agent Signatures – Automatically add personalized signatures to every message.
- Secure by Default – All data is SSL encrypted, so your conversations stay safe.
